We'd rather have you happy with your purchase, so please contact us before buying and we will be happy to discuss the metals, the construction and best uses for different clasps. The handmade clasps may be returned if they have not been altered or damaged, minus a restocking fee of 10% up to $10. Clasps costing less than $10 will be replaced if they are defective, but are not returnable for a refund. If they are defective, we will want to see a picture of how they failed.
We accept cash, checks, money orders, almost all charge cards and PayPal. Orders paid for by check may be delayed in order to make sure that the check has cleared. Custom work or fast reordering of out-of -stock trim requires a deposit of at least 25% or a credit card number with authorization. Fast re-ordering/rush service may require a surcharge. If our circumstances force us to cancel an order, deposits are returned in full. If the client cancels, the deposit may be forfeit depending on the amount of time/materials already invested in the project.
Domestic shipping and insurance tend to run $5 to $7.50 for smaller items within the continental US, a little more if we feel the item needs to be insured. We usually use US Post Office upon credit card approval or check clearing. We can use overnight or 2-day shipping services if requested. We can use FedEx and UPS and can often ship the same day if requested by phone. We use PayPal as our secure transaction server, and will also accept credit card informations over the phone, so you can in call credit card information for a purchase (978-486-4414 between 9:30 am and 3:30 pm, or 8:30 to 10 pm US Eastern Standard Time) We also accept credit card information by mail.
For International shipments, we will ship to any country the US Postal Service allows as a destination. However shipping overseas can be very expensive. WE HAVE NO CONTROL OVER CUSTOMS IN YOUR COUNTRY and unless specifically requested, we will declare some value and insure any handmade items and larger orders of mass-produced items. However, BASE METAL CLASPS ARE USUALLY DUTY FREE. If you wish us to handle your order differently, we must have that direction in writing/email in case of lost packages and insurance claims Contact us for further details on International shipping, and please read below. Our phone number is 978-486-4414 and our mailing address is:
Shipping, especially internationally, can be expensive, but is not always as expensive as the shopping cart says it will be. We have trouble calculating weights for trim and small items like clasps - they can vary greatly in weight. So, without weights to add up, the Paypal Shopping cart calculates shipping charge based on dollar amount. Larger dollar amounts often mean a cloak or other weighty item has been purchased and so it calculates the shipping for a larger package. We let PayPal do that because it is easier for us and faster for the customer to email and say that shipping is actually lower and process a refund for the difference. PayPal then refunds their fee on that part of the payment. If we have to ask for additional funds because we charged too little, Paypal will charge us additional fees for an additional payment, and there is a delay in getting the shipment out because we have to wait for the additional funds. Also, most folks react worse to a request for additional payment than to an email saying there is refund to their account. So if you feel the shipping is too high, please ask us why, or if there will be shipping fee refund due.
We prefer Priority Mail, which provides boxes and picks up.
For Parcel Post and First Class (Economy), we have to purchase packing
materials and make a trip to the post office to send them on their
way. Economy postage includes actual postage, materials and time.
Every so often, Paypal will undercharge for shipping. This usually happens with sale-priced cloaks, but can also happen with multiple item purchases or purchases of items that have to be well protected in a box, like circlets. If this happens, we will contact you with the actual shipping cost, and give you an option to accept and pay or cancel the order with no fees.
The PayPal shopping cart has one other quirk that affects international shipping. If we have not input a shipping table for a country, PayPal will not charge shipping. That does not mean shipping is free! We'll have to weigh your purchase, look up the rates for your country and get back to you with the amount. When we contact you with the actual shipping cost, we give you an option to accept and pay or cancel the order.